It describes how they value the task and how they work to make their point clear.
Cooperativeness describes the level to which they attempt to satisfy the other’s concerns.
Whereas dysfunctional conflict is destructive and leads to decreased productivity, functional conflict may actually encourage greater work effort and help task performance.
Borisoff and Victor (1998) point out, "We have come to recognize and to acknowledge the benefits dealing with conflict affords.
With a basic understanding of the five conflict management strategies, small business owners can better deal with conflicts before they escalate beyond repair.
The key to successfully utilizing each conflict is based on knowing when to use each mode, and then having the skills to perform each mode well.
In any situation involving more than one person, conflict can arise.
The causes of conflict range from philosophical differences and divergent goals to power imbalances.
It measures how they value their relationships with each other.
Plotting each person’s relative levels of assertiveness and cooperativeness on a coordinate system identifies five regions - “I value the point being made more than our relationship.” “It's them or me.” “I've got to win this one!